At Gold Cup Farms, we guarantee your complete satisfaction with any products you order from us. Please contact us immediately at 800-752-1341 if you are not completely satisfied.

Orders
Orders can be placed 24 hours a day, seven days a week via our web site. Telephone orders can be placed Monday - Saturday from 9am to 5pm EST. Call us toll-free at 1-800-752-1341.

Warm Weather
During the warmer months (May - September), our cheese requires expidited shipping (overnight express of 2 day delivery). If one of these items is in your cart and you do not choose an expediated shipping method, we may contact you to discuss changign the shipping method.

Payment
We accept the following credit cards: Mastercard, Visa, American Express, and Discover. Cash, checks or money orders and not accepted online but are accepted in our retail store. All prices are subject to change without notice. Catalog prices do not reflect the cost of delivery. We do not ship C.O.D.

Shipping Methods
We ship UPS ground, UPS 2nd Day Air, UPS 3 Day Select and Next day Air. In some cases we may ship via USPS. We cannot ship to APO’s or FPO’s or PO boxes.

Product Substitutions
Due to seasonal availability and supply limitations, we may need to substitute items within one of our gift selections to ensure freshness and timely delivery. We will always substitute with alternatives of equal or greater quality and value.

Returns
We do our best to ensure that you receive our products in excellent condition. If, for some reason you are dissatisfied with what you received, please contact us as soon as possible so that we may address the problem. If the products of concern are perishable, you must contact us within 24 hours of receiving the product so that we may take what action is necessary to begin the replacement process. If your product is damaged upon receipt, we will likely request detailed information regarding the type of damage and a photograph of the damaged item(s) for our records. Please see our return policy for further details.

Email Receipt
An email receipt will be sent to the email address you provided when placing your order. Please keep this email for your records. Please make sure you provide proper addresses as we cannot be responsible for return shipping fees due to incorrect addresses. When you order is shipped, a second automated email will be sent to the email address provided, that includes the tracking number of your order. If you wish to track your UPS shipment, you can do so via our on-line tracking tool.

Shipping Date
If desired, you can select a future ship date during the checkout process. Please note that if you select a specific ship date for your order during checkout, you must indicate the date your would like your product shipped at checkout in the "Specify Ship date" field.

Weighed Items
Most products are weighed items, such as cheese or meat. Please note that we hand-cut to your order and as a result there will often be some variation in weight - some pieces might be a bit under the weight you ordered and others might be a bit over - we make sure it works out on balance

Holiday Delivery
To ensure delivery before Christmas, please place your order by December 10th.

Cheese Curd
Please note that Cheese Curd is extremely perishable and must be shipped overnight to preserve freshness. All Cheese Curd orders will be shipped overnight to ensure freshness. The price includes shipping by overnight express to all states.